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Brandi is a wonderful point person, going above and beyond to help and keep communication open, quick and accurate.
Everyone was very polite and helpful. The work was done quickly and expertly.
I called the day before to book a service appointment and they scheduled me the following morning. They finished my service and addressed my recall all within the time they had told me.
I chose a 5 star because everytime I go into VW (I believe I'm on my 8th lease) I am met with a very friendly crew member (Brandy) and am able to work in the waiting room which is a very pleasant environment. They get the work done in a reasonable time, which I appreciate. I will continue to lease my cars with VW. Excellent job!
Very efficient service. Friendly and nice.
Every person in that dealership from service to sales informed me about the quality of the Volkswagen atlas cross sport 2.6 L engine phenomenal customer service there. Brandi, in service, explained in detail all of the SUVs, so that I could choose the one that fits my desires. Conrad was so helpful and professional in the sales department. YOU will not go wrong at Ventura Volkswagon: really good people. Clayton is Conrad’s assistant and he explained everything about the vehicle to me, including his hard work of prepping the vehicle for when I drove it off a lot. Great bunch ...
Chris and Mason were amazing! Very friendly and knowledgeable and took the time to make sure I understood everything about the car and financials!
I chose this rating because of the amazing customer service I received from Victor Vallejo. He went above and beyond anything I would expect from customer service nowadays. He is a valuable asset to VW and should be promoted if possible! I know I will continue to take my business to VW of Ventura because of him.
I don't want to exclude the technicians as I did not meet them, but Brandi was my service advisor and she was brilliant. Great service. Thank you !
Communication as to the ongoing status of the repairs needs to be better.
Amazing will only choose to see her when we are going to purchase my next vehicle.
I have to say that my purchase was easy; I have to thank Clayton, Adrianna, and Francisco for making it quick and straightforward, not having me wait, and making sure I was happy simultaneously. Adrianna did not sell me anything extra I did not want or push hard but was kind enough to explain what she thinks was essential for everyday wear and tear on the car; I love that, and she informed me on what is suitable for me. She also ensured I was comfortable and understood every document I signed to close out the purchase. I have to ...
Service as always was great. I'm happy to see you've added back coffee in the waiting area. Water would be a nice addition
Today I got my new Volkswagen ID 4 Pro and Victor & Ryan were just amazing!! I’ve never had a good experience shopping for cars, and these 2 guys were more than amazing and fast. PLEASE! If you need help with anything, please ask for Victor (Sales Person) and Ryan (finance). They will treat you like family.
Brady is a find and a keeper. She will always look over our service!
Excellent service + experience- customer service was very polite! Thanks
Easy experience. Got the trade in and new car in minimal time.
I had a very positive experience all though communication needed to improve. I waited all day for feed back on my vehicle and when I was told it was ready it was not ready for pickup.
Everything was as promised and delivered on time. I do wish that you had a dealership in Santa Barbara.
They are SO nice here! Conrad is my favorite all time employee at VW! He has helped us buy and lease 3 cars and always a good deal and great service! A++!!!
Everyone at VW has been very nice and helpful! Clayton has been my go-to from day one, and really understands all things VW. He is very professional and has gone above and beyond to make sure all my questions are answered. I would give Clayton 5 stars in product knowledge, attention to customers needs and overall great work ethic! Mason and Simon have also been great! Excellent customer service!
Service Manager solved a warranty problem for us.
Service advisor Victor provided excellent customer service and is very knowledgeable
We had an issue with what type service would be covered by warranty (long story). P. J. Palencia, Service Manager, resolved the problem immediately and in a very respectful manner. Thanks again!
Well it was my first time at your dealer ship, I only needed the first service for the new car. So it was a good experience with the lady that help me. She was very Friendly I would go back.
I brought in my 2018 VW Tiguan for service covered by warranty. Service was completed same day and Brandy at the service desk was exceptionally friendly and courteous.
Ventura VW has been great from start to finish. I have purcahsed 2 vehicles through them and I have been a very happy customer with both vehicles. Ryan N. is awesome, extremely professional and knowledgeable and always there for me when I had questions. Their service department is on point, courteous, professional and helpful. Brandi in the service department always makes me feel special, she is sweet, attentive and always provides exceptional customer service. If her manager is reading this, give her a raise boss! Everyone else I have encountered at the dealership has been great. Keep up the great work ...
Great Salesman. Victor was very helpful. I gave 4 stars vice 5 as we were time constrained and did not intend to finish the purchase on that visit but rather get it started to then return. They insisted we had time so we started the process of the sale. We have young children who we needed to pick up from school. We said we had to leave by a certain time. As we were doing the paperwork, the individual made a comment to the effect of 'buying a car isn't like buying a toaster'. I know this and felt a bit ...
It is the only dealership I trust my car with as they have always served me correctly and treated me well.
Everything was great! The person I worked with was very helpful even gave me great ideas of what to do while I waited
Our service representative, Brandi, always takes great care of us. She always answers our questions and we appreciate having a ride to and from the dealership.
Our experience was excellent until we got to the finance dept. Mason did a great job and was a pleasure to work with through the entire process. Would have been 5 stars if Mason or his brother handled the last stage through finance. The person we worked with in finance was not as professional and used unwelcomed tactics to push the warranty. This was a purchase for my daughters first car so she participated throughout the whole process for the experience. She also did not like the finance process or tactics used to sell a warranty. We were open to purchasing ...
I always get straightforward, honest repairs at Ventura VW.
Scheduling was easy and the service department was amazing! My car was ready the same day with all scheduled maintenance performed. I'll definitely be back to this dealership! Thank you!!
Victor takes care of my daughter. She feels special when addressed as Ms. Pira and Victor make my daughter feel welcome and comfortable.
The service was great but it was disruptive to our workweek that the iD4 mechanics are only available M-F 9-5
Brandi are the service team are always very helpful.
Brandy was amazing in getting my car to the right technician/mechanic and getting the issue resolved. She communicated brilliantly with us. Brandy keeping us informed made the whole process easy.
Brandi and the service crew are fantastic! Thanks for taking such good care of my cars.
The sales department worked as a team to get the deal we wanted for our ID4.
The employees here are very friendly and extremely helpful. Never have any issues here when bringing my vehicle.
Brandi was wonderful, polite, helpful. She called a couple of times to apologize that a part ordered was taking longer. The service was everything I could hope for.
I highly recommend Ventura Volkswagen! While I did not purchase my VW there (found my beetle online and shipped it down) I am having it maintained here. SUCH positive experiences! My service consultant, Victor V. is excellent! He is communicative, professional and thorough. Johnny worked on my car this last visit and the car is one happy BUG!! He even caught some details that I forgot to mention and fixed things right up. Also the place is vast, clean and beautiful. They have comfortable seating, coffee, a large screen TV and awesome show cased cars to check out. OH... and ...
Incredible customer service
Fantastic experience with a diesel warranty repair. Victor V in service got me an appointment the day after I called and the repair was completed the day after. Nothing but great communication through the whole process!
Very good service, thanks.
Victor V had me in for a service appointment the day after I called, and my car was ready the day after that. He was prompt, professional, knowledgeable and communicative about the status of the repair. I’ll be bringing my car back for future service!
Friendly, helpful staff. Service took about an hour. Easy to pay and get my day started. Thank you.
It was completely painless process and working with Mason was a pleasure
Brandi was very helpful. She researched my warranty
Everything has been great with customer service every time we take our vehicle in . We love being part of the Volkswagen family. Thank you so much .
Everyone at the dealership was friendly and helpful which was in stark comparison to another VW dealership that we visited closer to our home. I also felt that pricing at this dealership was fair, given this highly competitive market for electric cars.
The best service department ever! Brandi is fun and engaging, and the whole crew is a pleasure. I love my VW, and I love Ventura Volkswagon!!
Brandie and her team are terrific. I always feel well cared for and that the service recommendations are fair and honest.
When my car first went in there were like 8 error lights showing on the dash. The guy who checked it in was friendly but also transparent with what it would take to diagnose. If everything showing was indeed a problem they would collectively be expensive to fix. As the diagnostics went on I got regular updates and all good news: much of it was part of a recall or warranty. I just loved the communication.
The 50k maintainance under service advisor Claudio was efficient and was finished in less than 3 hours.
Brandy is an EXCELLENT leader in the service department. She has a great rapport with clients, makes them feel heard and welcome, and does not give false information.
We had an amazing experience here today getting out of our over sized truck and into a SUV that was perfect for our family. Our salesman Chad did an amazing job showing us two different models, so much so that we were not expecting to buy today, but couldn’t beat the deal we got on the perfect car for us. Conrad, Chad, and Simon were so helpful getting us through the process with time to spare before picking up our kid from school. Huge kudos to the team! Thank you!
Customer service is excellent! I love they know my car! I feel they not only take care of my car, but me also!! ❤️❤️❤️❤️❤️
I took my 2019 GLI for a repair on the interior overhead light mapping and Steering wheel, Claudio Zamora(service department) took the best care of it. Making sure that every concern or doubt was resolved on the spot. Making the best effort to expedite the parts to arrive as quickly as posible. It took almost no time to have my car back. Thanks Claudio and thanks to VW ventura Service department.
Quality, Convenience, Courtesy.
Easy to schedule, did the job, bit lacking in terms of communications. Car wash option in the maintenance tab can be clicked, however dealer say they dont do it.
Everyone at the dealership was helpful and friendly, esp Brandy. The dealership is very clean and they provide a comfortable place to wait while they're working on your vehicle.
The sales man Victor was very helpful and kind even thou I arrived an hour before closing which can be annoying I know. But he helped me get into a new car.
Awesome experience buying my ID.4 from the dealership. Victor was great to work with and a good salesman.
The service department employees were very well trained and communicative. Brandy helped so much in getting the job finished and advising on getting my updated 80,0000 mile maintenance also completed while my car was in the service department waiting for my part come . She has helped my husband and I many times over the years with our different cars. I have owned 4 Volkswagens over the last 13 years and have loved driving them. Victor also helped advise me on the Saturday before I brought the car in as to not drive it with the engine light on.By Monday the lights off ...
Very courteous service advisor who addressed all of my questions and proposed several options for my consideration.
Victor was on top of everything. He was extremely friendly, always a smile on his face. Called and update me on the progress of the service.
Got a reservation for 2023 ID4 made in TN with estimated delivery in Q1, stopped by for a test drive to affirm our decision, turning radius on this car is sick! $8+1K markup if you get it off the lot, good luck catching one though. $0 markup with reservation plus 3 years of free charging with Electrify America! Now waiting on the official word for tax credit. EV is definitely the way to go if you can charge from home and love instant torque!
Very good service and friendly staff! I am so happy with the services that I have gotten at this dealership. Victor Vallejo is the best!
The team were able to get me in the same day that I called, Victor kept me updated on progress while I waited and thoroughly explained the services that were performed.
Brandy at the Ventura CA. service is the best. She helps in any way to make this the best experience.
I took in my VW for an 80k service, which includes work on the DSG transmission. Claudio was not only able to hook me up with a free air filter, but also got me a great deal on the transmission work, saving me over $350. Tiny nitpicks: - My VW was sitting for a few weeks prior to me bringing it in, so the tire pressure got low. After filling the tires, they forgot to reset my indicator. Not an issue since I knew how to reset it myself. - After working on my battery, they didn't reset my clock. ...
Brandy at Ventura VW was AWESOME and extremely helpful! I was notified and kept up to date on all repairs! Customer service here is excellent. I am happy to have a trustworthy place to have my VW Toureg serviced
Amazing service from Martin!! Came in for an oil change and tires, Martin went above and beyond to make sure I got the best service and deals.
Victor made buying a Atlas so easy. He was relatable, kind and funny! I was in and out!
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3270 Perkin Ave • Ventura, CA 93003Get Directions
Open Today! Sales: 9am-8pm
Open Today! Service: 8am-5pm
Open Today! Parts: 8am-5pm