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One of the employees victor great customer service ,great communication, friendly attitude and great listener ,over all one of the best employees at Volkswagen keep up the great employees Volkswagen!!!!

Wonderful 5 star service from my man Victor Vallejo! He got me a deal and lowered the price of the work that needed to be done. Great costumer service with a smile! 😎

Great service and awesome deals! Alexander was awesome.

Alexander made getting a new car a BREEZE! Helpful and a pleasure to work with. Really appreciate all of his help! This is my second lease with VW in Ventura - they have taken very good care of me. Highly recommend!

I’ve never had a smoother experience getting my car serviced. Víctor there was extremely knowledgeable and helpful! I recommend this place even if you only need your vw oil change 10/10

I’ve been doing business with Ventura VW for well over a decade now. I’ve used both the sales department and the service department and I have purchased as many cars and had them all serviced at Ventura VW. Brandi is an exceptional service advisor and I trust her completely. She is very friendly, competent, professional, and knows her stuff. In addition, the service technicians have always been very good with anything repaired or serviced I’ve brought to them and I’ve never had to bring anything back for any issues. I highly recommend Ventura VW for both ... Read More

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Google - May 19, 2024

I’ve been doing business with Ventura VW for well over a decade now. I’ve used both the sales department and the service department and I have purchased as many cars and had them all serviced at Ventura VW. Brandi is an exceptional service advisor and I trust her completely. She is very friendly, competent, professional, and knows her stuff. In addition, the service technicians have always been very good with anything repaired or serviced I’ve brought to them and I’ve never had to bring anything back for any issues. I highly recommend Ventura VW for both sales and service.

The service team made it possible to get our vehicle back on the road with a reasonable time frame

Victor Vallejo with Service at Ventura Volkswagen took excellent care of my 2023 Golf 8 GTI. They were able to change my tire on a short notice and even had my vehicle washed an hour before closing.

***UPDATED*** (5/8/24) The service department reached out to me in order to make things right. I brought my car back in and things went well. I was in and out in just over an hour including the windshield repair. The service manager (PJ) was genuinely apologetic for my previous experience and I appreciate that. Víctor was exemplary in his customer service and detailed in his review of the vehicle service. Thank you Ventura VW! I booked an oil change appt online. I dropped the vehicle off the night before and left the keys on the drop box. I checked the ... Read More

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Google - May 6, 2024

***UPDATED*** (5/8/24) The service department reached out to me in order to make things right. I brought my car back in and things went well. I was in and out in just over an hour including the windshield repair. The service manager (PJ) was genuinely apologetic for my previous experience and I appreciate that. Víctor was exemplary in his customer service and detailed in his review of the vehicle service. Thank you Ventura VW! I booked an oil change appt online. I dropped the vehicle off the night before and left the keys on the drop box. I checked the oil change box on the envelope and also requested a quote on a small crack in the windshield. I started calling the service department around noon as I had not heard from them yet. I attempted calling them for about 2 hours before I decided to just go to the dealer. Upon arrival, I saw that my car was moved but didn’t have a service hang tag in it. The service rep greeted me when I walked in the door. I told him I was checking on the status of my car. He looked it up in the computer and said he needed to ask the other service rep about the status. My vehicle had not been touched. They advised it was because I asked for a quote on the windshield crack. I told them I booked an oil change on line and checked the oil change box so I was unsure why that was not at least done. He literally had no justification. I took my keys and left. They had my vehicle for 8 hours and didn’t even bother to do the oil change or call and give me any sort of update. Every single time I attempt to have service done at this dealer, they have an epic service failure. They are the reason I will never purchase a VW again. Now, I have to travel 30 mins to the next closet dealer for service. I will definitely be filing a complaint with VW of America and the BBB. I don’t understand how this dealer continues to fail customers this way.

Andy and Brandy from the service department @ Ventura Volkswagon were great. I went in for an oil change and discovered that another dealership ( not Volkswagon) stripped the drain plug. Andy and Brandy dealt with them and fought to get them to pay for the repair. Thank you to them and the entire service team at Ventura Volkwagon

Everything was fast easy and everyone was so helpful and super nice.

Everyone was extremely kind and helpful throughout the entire process. Would recommend to anyone in search of a car

This is my best score for anyone that I rate. There is always room for improvement.

I had a pleasant experience working with Steve at Ventura VW. I found the car I wanted online and called to ensure it was still available. I dropped everything and drove 60 miles to Ventura VW and Steve met me at the door when I arrived. The car I was looking for was already pulled up when I parked and Steve and I took it for a test drive. After a very quick conversation, Steve, Conrad and I agreed on terms and within an hour and a half I was on my way home in my new car. Despite it being 30 ... Read More

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Google - Apr 6, 2024

I had a pleasant experience working with Steve at Ventura VW. I found the car I wanted online and called to ensure it was still available. I dropped everything and drove 60 miles to Ventura VW and Steve met me at the door when I arrived. The car I was looking for was already pulled up when I parked and Steve and I took it for a test drive. After a very quick conversation, Steve, Conrad and I agreed on terms and within an hour and a half I was on my way home in my new car. Despite it being 30 minutes after the dealer had officially closed, Steve patiently walked me through the new features of the car and enrolled me in some of the added benefits included in my car. Overall, would definitely recommend Ventura for a straightforward car buying process

I'm reviewing the parts department specifically. These guys usually have access to any VW part I'm needing and they always have the best price. I discovered them during the lockdown and Ventura VW has been my go-to source for VW parts since. Shout out to Scott and the team, they are helpful and fast.

Excellent service - timely, personable, scheduling flexibility

I received professional courteous and expert advice on the lease agreement for my new 2024 Taos. I believe that I got a very fair trade in deal for my 2021 Jetta.

Great and speedy service. Friendly staff.

Great customer service!!!!

It is a pleasure having Victor as Service Advisor at Volkswagen Ventura. He is professional, attentive, polite, and has a sense of urgency. He always addresses our questions in a timely matter. Thank you to the Service Team for keeping our Tiguan in great shape. My husband and I are impressed with Volkswagen's technology and reliability. Our next new car will definitely be a Volkswagen!

I took my Passat to go get serviced it was such a great experience. Victor V was very knowledgeable and helpful. As a woman going to the dealer it was nice to have someone thoroughly explain what is wrong with my vehicle. Great experience!!

It was an awesome experience, first time I go to this dealer and service my vw tdi, the service with the advisor victor Vallejo was awesome and he explain to me all the services that my vehicle was due for!! Excellent information, thank you so much!! I’m really happy with the service

My took her Jetta in for service, I usually do all the work to it myself since I’m a Master Technician at another brand but recently got hurt. Victor Vallejo was our service advisor and we have never been treated better. He greeted us as we pulled into the service drive. Looked at some items before he wrote up it for the service and explained everything well. We agreed to his recommendations and our vehicle was done when he promised. I looked over the work performed and it was to my standards. Ventura Volkswagen earned a lifetime customer based ... Read More

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Google - Mar 22, 2024

My took her Jetta in for service, I usually do all the work to it myself since I’m a Master Technician at another brand but recently got hurt. Victor Vallejo was our service advisor and we have never been treated better. He greeted us as we pulled into the service drive. Looked at some items before he wrote up it for the service and explained everything well. We agreed to his recommendations and our vehicle was done when he promised. I looked over the work performed and it was to my standards. Ventura Volkswagen earned a lifetime customer based on how well we were treated by Victor during our visit. I would also like to that the technician that worked on our car.

I think operating the screen and all it's intricate programming is overwhelming. Steve did a great job in getting me through it once and even a 2nd time, but there's some glitches in how it really functions and performs. For instance, I found out out by mistake that when I press the "speak button" on my steering wheel" and say "Siri, call so-and-so," it works, but that wasn't explained to me. Also, there no technical booklet, only a Manual you can download for 400+ pages--MEH! I met with Mason in Financing and it ... Read More

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Google - Mar 11, 2024

I think operating the screen and all it's intricate programming is overwhelming. Steve did a great job in getting me through it once and even a 2nd time, but there's some glitches in how it really functions and performs. For instance, I found out out by mistake that when I press the "speak button" on my steering wheel" and say "Siri, call so-and-so," it works, but that wasn't explained to me. Also, there no technical booklet, only a Manual you can download for 400+ pages--MEH! I met with Mason in Financing and it wasn't explained to me that I have a sticker on my car for 90 days and within that time, I will be notified to transfer ownership. I went to the DMV and waited an hour for an appointment and then a clerk explained what VW should have explained to me. Again, MEH! The sales team of Augustine, Steve & Roy were helpful and not pushy or annoying.

(Translated by Google) It was all very easy. And they helped us and explained the functions of the car. (Original) Fue todo muy fácil. Y nos ayudaron y explicaron las funciones del carro

Brandy (service receptionist) was friendly and helpful. I got my service done quickly and efficiently.

This is my second experience leasing a car through Ventura VW. Although there are closer dealers to where I live, Ventura has my business. In all my years of leasing and buying cars, I've never had a more streamlined and pain-free experience than I have had with Ventura VW! You have a customer for life!

As a young girl going to a car dealership for service can be extremely intimidating and not fun experience. However, Victor with service at VW ventura was so genuine and helpful throughout the process getting my taos fixed. I appreciated his honesty and transparency through the process and never did I feel talked down to. Great experience!

Awesome staff, from the salesperson Gio to the finance person. Highly recommend

Ease of purchase and excellent customer service!

Brought my daughter's 2013 Jetta in for an oil change and check engine light. Our service advisor was Victor Hugo Vallejo. He was very helpful in explaining the issue and the cost of the repairs. He quoted 3 days to do the work but in fact ended up only being 2. Also the cost for repairs came in below the quote. We will definitely be back to see Victor and if you have a VW, I suggest you to see Victor too.

everyone was kind and helpful

We bought our Tiguan a few years ago from Mason and had some issues with it that were handled in a great and professional manner by Conrad the sales manager and PJ the VW manager. even now a few years after that we no longer live in CA we still stay in occasional contact with them. Highly recommend! We miss you guys!

Agustin Rodriguez was awesome to work with and made the process super easy.

The fastest transaction, everyone hates the long process of purchasing a vehicle, but it was fast and efficient

everything about our experience was very good!

Everything was great, from drop off to pickup. Customer service was excellent, car was ready when they said it was supposed to be ready.

I had a great experience shopping for a car here. My wife and I worked with Gio and he was extremely helpful and patient throughout the process. I would recommend working with him, and this dealership if you are looking for a VW!

It was a great experience overall. Everyone at VW dealership were kind and patient answering all the questions I had regarding the vehicle and purchase options. They looking out for me by giving me the best deal.

I’ve purchased 3 VW’s from the Ventura Dealership since 2013 and since this time all staff from sales to service have been very professional and easy to work with! I have especially appreciated Brandy’s professional service, but she always has a friendly interest in her customers! Please let the team know it’s a pleasure working with them & Happy Holidays! Kathy Tamashiro

They sold me a lemon, customer service leaves more to be desired, and they don’t give out loaners. VW Customer Care gave me a refund on the car based on California's Lemon Law.

Read at DealerRater

Your staff is friendly, professional and efficient. It was easy to make an appointment and the time estimate was spot in.

Hard to find quality used cars in the city of LA so I decided to go out to Ventura. Like others describe below, for my first car buying experience this was a dream. Completed paperwork online very easy, work with lots banks, and super friendly staff in person. Big thanks to Agustine, Steve, Mason, and Mr. Montanez they treated me and girlfriend so well during the purchase of my Infiniti JX35. Will return for future vehicle purchases.

Victor was VERY helpful and so nice. Really enjoyable experience. He answered all my questions with knowledge and patience. Love my TAOS and also your wonderful dealership.

It was time for an oil change, wheel alignment and other service. While waiting I talked with a sales person who showed me a new car which I ultimately purchased. When the service was finished I should have contested the bill on the trade-in because technically I no longer owned the car. But, I was too taken up with the new purchase to think clearly and paid the $203.08 service bill. More frustrating was that I had filled the car with $51 of gas just before arriving for service.

Victor is a pro !!!! Champion of the Lot goes way over and beyond to make you happy.

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The customer service I received across the board was exemplary. Victor Medina, the salesperson who mainly assisted me with my new lease went above and beyond, helping me to move from a gas powered car to an electric; my first.

Easy to get in and well taken care of by service manager Victor Vallejo, highly recommend Ventura Volkswagen

Always helpful and professional got me a discount on my break to save me money. Pleasant experience.

Victor/Sales and Mason / Finance made the transaction smooth as possible on a week night. Much appreciated. Very nice folks at this branch. Also, when we had a small hiccup with the battery same week, they jumped in and helped out immediately! My daughter loves her 2019 per cert. Jetta!

Bonnie in service was great. Expedited to order and I was out in a short time.

Brandi was very diligent and helped and figure out the needs of my car. She communicated very well and kept me informed. Absolutely perfect customer service experience!

The whole experience was pleasant. No pressure tactics or "back rooming" at the end. Everyone was nice and friendly.

No games, fast responses, easiest transaction ever! Thanks!

Amazing service! Definitely would recommend this place for anybody!

Straightforward purchasing process.

Very friendly staff. Several of the employees went out of their way to help me.

Steve did not rush me and made sure I get what I need.

I love my 2022 id4! We bought a full view camera to replace the interior rear view camera. From an OEM on our own then had the mirror istalled at Ventura VW. They charge $200.00 per hour labor and I paid $750.00 for the camera. I would strongly advise people to get this full view rear view camera as a factory installed item. It is a wondeful upgrade from an interior mirror.

I went in to ask questions about my car’s service and was met with the most helpful and knowledgeable man there. Thank you Claudio! You were patient and you were able to explain what was going on with my car. If you need any help with servicing I highly recommend Claudio.

Excellent staff

Bought a '23 Jetta Sport and everyone here made the process extremely pleasant and easy. Will be maintaining my vehicle here as well. Helpful employees and excellent service. 10/10.

Rip off. I should not have bought

Clear communication upon scheduling the appointment & throughout the service experience. The notes on the service from the service department made sense and were understandable.

Brandy was wonderful to work with-just exemplary. So pleasant, helpful, and competent.

While the buying experience itself was very good, follow-up was lagging and had to be initiated by me. It took a week to get an email about setting up online accounts, learning about the vehicle, and, most importantly, how to charge the car. The keyless entry is not working correctly. Emails and messages were ignored. I had to call the service department; they scheduled me two weeks out. Since I live 40 minutes from the dealership, I asked if I could wait for my car. They dissuaded me from that. When I asked about a courtesy vehicle, I was told that ... Read More

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Google - Aug 6, 2023

While the buying experience itself was very good, follow-up was lagging and had to be initiated by me. It took a week to get an email about setting up online accounts, learning about the vehicle, and, most importantly, how to charge the car. The keyless entry is not working correctly. Emails and messages were ignored. I had to call the service department; they scheduled me two weeks out. Since I live 40 minutes from the dealership, I asked if I could wait for my car. They dissuaded me from that. When I asked about a courtesy vehicle, I was told that I could rent a car for a fee. Given that this is new car that's not functioning properly from the start, I find that rather frustrating. Yesterday, I followed up on a courtesy email from the sales manager and left a message. I have not been called back.

Clayton and the rest of the team did an outstanding job helping us get a new Volkswagen Atlas Crossfire! We love it, and truly appreciate the dealership.

Brandi is awesome

Its an amazing place to buy a good car for less money.

Ease of communication via text messaging with Ryan. He was very honest and when it came down to the purchase, there were no surprises. I paid MSRP! The finance process was super fast and easy with Mason, as well.

Always a pleasure working with the VW team. Brandi in service is how ALL advisors should be.

A professional and pleasant experience dealing with this dealership. I plan to purchase my next VW from them despite the 20 mile inconvenience.

By comparison with Neftin VW in Westlake Ventura VW is the Pantheon of customer service. You are lucky to have Brandi facing the customer. Thnx Victor S Dorodny MD ND PHD MPH

Claudio was super helpful! I hope he’s there every time my car needs service.

I bought a used Infiniti from them last year. First off, amazing car. Easily the smoothest and fastest car out of the 8 I’ve owned over the years. But less than a month after purchasing it, it died and needed a new battery. No biggie. I took it to Infiniti and they tell me a bevy of maintenance that needs to be done. Coolant hoses, literally all fluids, front brakes started squeaking and needed replaced, spark plugs, had to replace the tires recently and they said the ones on there were the cheapest possible. And I just finally got a ... Read More

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Google - Jul 8, 2023

I bought a used Infiniti from them last year. First off, amazing car. Easily the smoothest and fastest car out of the 8 I’ve owned over the years. But less than a month after purchasing it, it died and needed a new battery. No biggie. I took it to Infiniti and they tell me a bevy of maintenance that needs to be done. Coolant hoses, literally all fluids, front brakes started squeaking and needed replaced, spark plugs, had to replace the tires recently and they said the ones on there were the cheapest possible. And I just finally got a new valve cover gasket cause it was leaking oil when I originally took it to the dealership. I just don’t understand how they sell a car with easily 4-5k worth of work needed done on it. I can guarantee they know non-car people like me wouldn’t know what needs to be done and aren’t going to have a mechanic come inspect it… Ah well, still a sick car.

Great dealership and smooth transaction with a knowledgeable salesperson. Thanks Chad and the team!

Because of my salesmen Steve and sales manager Chad

Every one at Ventura Volkswagen made my online purchase quick and easy. Had my 2023 Tiguan SEL delivered 300 miles away from Ventura and was a real convince. Thanks Ventura Volkswagen!

I spoke to fast. So after purchasing my 2023 Atlas I had the KARR alarm system installed. It created such a problem with warning lights going off and other things. I called to speak with Francisco, the general manager who helped me on June 13 with the purchase of my new Volkswagen atlas several times I left messages. I think I spoke to every single sales person at Ventura Volkswagen and nobody had the decency to call me back regarding these issues. I ended up driving from Santa Barbara to Ventura to speak to a general manager, and not one of them ... Read More

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Google - Jun 22, 2023

I spoke to fast. So after purchasing my 2023 Atlas I had the KARR alarm system installed. It created such a problem with warning lights going off and other things. I called to speak with Francisco, the general manager who helped me on June 13 with the purchase of my new Volkswagen atlas several times I left messages. I think I spoke to every single sales person at Ventura Volkswagen and nobody had the decency to call me back regarding these issues. I ended up driving from Santa Barbara to Ventura to speak to a general manager, and not one of them would come out and greet me or speak to me, I guess as soon as they make a purchase they neglect the problems afterwards I am so disappointed in Ventura Volkswagen on how they handled the situation and I am still having problems and still leaving messages to this day which is now July 28, 2023. When I purchased a car, I had told Francisco I did not want this alarm system put in because I have experienced aftermarket alarms, and they’ve been nothing but problems. Francisco told me the alarm was already installed in my car, which was a lie. The alarm company had to install it and then that alarms was a malfunction and I had to deal with them again coming out to install a new alarm system, which is still not working correctly and once again, I called Ventura Volkswagen to speak to a general manager regarding this issue, but nobody cares there once they make a sale they’re done with you !!! I just bought my first brand new car at Ventura Volkswagen it’s an Atlas Cross Sport 2023. It was one of my best buying experiences EVER! When I pulled into the lot I was not bombarded by salesman right off. It was really nice to be able to go walk around look at cars without being followed around. Once I kind of knew what I wanted to look at, we went to locate a sales person. My boyfriend brought back Geo who was extremely nice and very knowledgeable of all the cars on the lot new and used.. Geo was very patient with me and let me take drives on a few different cars. I was still not sure which vehicle I wanted. I believe Francisco the GM approached me and my boyfriend inside us down and just kind of went through of the pros and cons of what I was looking for and a vehicle. I could tell Francisco knew I was overwhelmed. Our sales person Geo excused himself and introduced Chad to us who took over for Geo to meet with another client that he had an appointment with. Francisco showed us on paper a used car vs. a new car. It was obvious that I was going to go new. Chad then brought me two vehicles to test drive. As we were test driving Chad explained all the technology went over the whole car with me. It was really nice experience now I had to choose which one I wanted. I ended up picking the four-cylinder instead of the six cylinder. now I went to Finance and met Mason. Super super nice guy answered all my questions. It went so smoothly. I was in and out of finance never have. I had that happen before and I have bought plenty of cars in my life , after I walked out with all my paperwork, Chad took me to my brand new Volkswagen atlas and showed me how to sync my phone and some other great features on the car . I highly recommend Ventura Volkswagen all the guys and gals are so extremely nice and helpful. I did not feel like I was being taken advantage of or that all they were interested in is making a sale. I really felt they wanted me to be in the best car possible for my price range. I want to applaud everyone involved in making my sales experience so extremely amazing at Ventura Volkswagen!!! Thank you from the bottom of my heart. Nancy Brandt