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Ventura Volkswagen

They sold me a lemon, customer service leaves more to be desired, and they don’t give out loaners. VW Customer Care gave me a refund on the car based on California's Lemon Law.

Victor is a pro !!!! Champion of the Lot goes way over and beyond to make you happy.

Amazing will only choose to see her when we are going to purchase my next vehicle.

Victor V had me in for a service appointment the day after I called, and my car was ready the day after that. He was prompt, professional, knowledgeable and communicative about the status of the repair. I’ll be bringing my car back for future service!

Service Consultant Brandi Grower is rude and very unhelpful. Took my VW there for an oil change and to have a rattling noise in the door checked. After 4 hours, got a call that the car was ready. Asked her if they found cause of the rattling noise, and she said they couldn't hear it! When I went to pick up the car, I could hear the noise as soon as I started the car. Went back inside and asked Brandi if a technician can sit in the car for one minute, so that I can point out the noise to them. She rudely told me that they don't have time for that. Told her I have driven 40 miles for this appointment and waited 4 hours, the least they can do is sit in the car for one minute. She said: "I might be able to come and listen to the noise myself, but you have to wait at least 30 minutes because there are other people waiting". When I pointed out that I have been waiting for 4 hours also and can't wait anymore, she gave me the same rude response and I decided to leave.

Amazing service from Martin!! Came in for an oil change and tires, Martin went above and beyond to make sure I got the best service and deals.

Victor made buying a Atlas so easy. He was relatable, kind and funny! I was in and out!

Terrible service, no follow up, no response. Call, email, etc, they couldn't care less... The below is a summary of the issues I had, which were reported to the dealer twice, and never responded, other than automatically generated messages: I paid almost $1,500 (up from the originally quoted ~$1,000) and got essentially none of my requests addressed. 1 - The Airbag light remains coming and going, with the annoying noise; 2 - The Wheels were not aligned, the car is trembling when I drive it. Worse, ever since I left the dealership it has a sign of "Pressure Loss". I inflated the tires and there's nothing wrong, but the light is still on, and it wasn't before. 3 - Two years ago we asked for the rear wiper blade to be replaced. They replaced it for one that was an inch bigger than it should be, so for 2 years that thing has been hitting the top of my trunk. I asked for it to be replaced and of course it wasn't. After driving back to the dealer it was fixed, at last. 4 - My lane assistance and ACC aren't working. I was told I had to pay $1,400 to "recalibrate it". I took it to Safelite Autoglass and was told someone touched the camera, left it disconnected, and as a result, I lost the warranty. 5 - The car was filthy dirty outside (dirtier than when I left it), no clean, wash or voucher offered.

Working with Ventura VW worked out great. My guy Victor Medina was on it since I called the dealer, got me what I needed and answered all my questions. Definitely returning for my next VW

Love this dealership for it’s customer service and fair dealing! We were in and out! Fastest car purchase ever!

Omid was amazing to work with. Professional, courteous and found me the perfect car to fit my needs. If you are in the market for a new Volkswagen ask for Omid he will take care of you! Look forward to working with you again!

I really appreciated my experience at VW Ventura with Ryan Nomura, Conrad Wall, and Simon Cornejo over the weekend when purchasing my new Tiguan. I came in with a list of what I was looking for and how much I wanted to pay. They helped me find my best fit with no pressure to upgrade to something I didn't want. While the car buying process is never quick, this was the fastest and most seamless experience I've had yet. This location was clean, large inventory, and all staff members were helpful, friendly, and professional. Ryan took the time to walk me through all the features of my car and helped me connect my apple Car Play before driving off the lot. Conrad took time in helping me figure out which car fit my needs for the most value. Simon was very kind in asking my 10 year old son questions to keep him entertained while working through financing. Wonderful experience and this is definitely where I will come back next time I need a new car!

Very nice guy! He is awesome! And great work! Thank you so much for your service!

Omid Navid was my salesman and he was very personable! We had great conversations outside of talking about the cars & he made me feel confident about the car I was interested in. He also helped me get the car I wanted at a price I could afford, so that was much appreciated! Omid also showed me all the details of how the technology inside the car works so I felt ready to handle my car right away. I would definitely recommend Omid & will come back to him again next time! Adrianna Navarro also helped us with our paperwork and she was very friendly. Volkswagen of Ventura is the place to go for your next car!

I met Omid the 2nd time I went to the dealership, The first time I went there absolutely no one came out to help me. The second time I went out there he came to assist me, I was pleased because he wasn’t pushy. Even though I didn’t come back when I said I would he still was patient with me. The last time I came he had 2 cars waiting for me to xx I immediately liked the first one. Omid helped me get financed and I was set. I appreciate good customer service and will tell Others about Omid. I hate to say VW almost lost a customer because another young man was sent out to help me on one of my trips, he was not very friendly, we left I knew “ he”, was not getting a dime from me. Thank you Omid for great customer service.