Volkswagen Roadside Assistance Q&A
VW Roadside Assistance is free for your new Volkswagen vehicle and will last for three years or 36,00 miles, whichever comes first. Below, we have strived to answer some of your most common questions on VW Roadside Assistance. If your question is not answered below, please contact our service team. They can be reached at (833) 215-0722 or visited at our dealership in person in Ventura.
Does VW Roadside Assistance cover accidents?
In the unfortunate case of an accident, you can call upon VW Roadside Assistance for free towing directly to the nearest VW Certified Collision Repair Facility.
Can VW Roadside Assistance be canceled?
VW Roadside Assistance cannot be canceled, but it is free of charge. Volkswagen or Volkswagen 24-Hour Roadside Assistance may cancel coverage to your vehicle with written notice, but since it is free, there will be no refund in the event of a cancellation. While this program is not cancellable, it is certainly possible to opt-out of using VW Roadside Assistance.
Can VW Roadside Assistance be renewed?
VW Roadside Assistance cannot be renewed. It is provided by a third party and has exact parameters. You will receive free VW Roadside Assistance for the first three years or 36,000 miles of ownership of a new Volkswagen vehicle. Certified Pre-Owned vehicles have two years of additional free coverage after the original program expires, for a total of five years.
Do I need to use a VW Certified Collision Repair Facility for VW Roadside Assistance?
Yes, it is recommended to use a VW Certified Collision Repair Facility to ensure that your vehicle is repaired by trained technicians who know how to adhere to VW repair standards. Furthermore, these facilities will use genuine VW parts and follow all vehicle warranties.